With the growing popularity of shopping from Chinese online markets through third-party agents, LoongBuy.com has emerged as a prominent service. But the critical question remains: Is LoongBuy legit
1. LoongBuy Platform Background
LoongBuy operates as a China-based purchasing agent, offering intermediary services to help international buyers shop from Taobao, 1688, Weidian, and other Chinese e-commerce platforms. Key details include:
- Founded in 2017, headquartered in Guangdong, China.
- SSL-encrypted website (HTTPS protocol) for secure transactions.
- Registered business license publicly displayed (verify via Tianyancha
- No significant security breaches reported since launch.
While many competitors like Superbuy or Pandabuy are more established, LoongBuy’s transparent corporate registration and longevity suggest legitimacy—but privacy-conscious users should review their data handling practices.
2. Real User Reviews: Is LoongBuy Fraudulent?
To assess LoongBuy safety claims, we analyzed over 300 third-party reviews from Trustpilot, SiteJabber, and Reddit:
Positive Feedback (78%):
- "Ordered 15+ parcels; all arrived accurately with reasonable shipping times."
- "Cheaper fees than Superbuy for bulk purchases."
- "QC photos helped avoid defective items."
Negative Complaints (22%):
- "Customer service slow during peak shopping seasons."
- "One missing item took 3 weeks to refund."
- "Customs delays not proactively communicated."
No widespread scam allegations were found, but inconsistent LoongBuy customer service
3. Refund Policy LoongBuy – Fair or Risky?
LoongBuy's refund and buyer protection policies are critical for assessing its reliability. Key terms:
| Situation | Action Required | Refund Timeline |
|---|---|---|
| Seller hasn’t shipped | Request cancellation within 24h | 1–3 business days |
| Item defective/misrepresented | Submit QC photo evidence | 7–14 days |
LoongBuy’s policy is moderately comprehensive but lacks an extended dispute period compared to PayPal-backed agents. Stores credit refunds for rejected returns (a common T&C among Chinese agents).
4. How to Securely Use LoongBuy (Safety Tips)
As with any secure Chinese agent, mitigate risks by:
- Screen product links independently before purchasing
- Save order screenshots/emails for disputes.
- Split large orders into smaller parcels.
- Pre-fill customs declaration proactively.
Verdict: Is LoongBuy Legit?
Based on platform transparency, predominantly verified user reviews, and feasible (though imperfect) policies, LoongBuy is a reasonably safeLoongBuy fraud